Communication: Part 2


Since we’ve previously established that communication is what the listener does, what does it mean when your client leaves voice-mails, emails, and texts several times daily, without you ever replying in a time that you agreed to (daily communication)?

It means that YOU are ignoring CRITICAL DATA!

Answer the following questions honestly:

  1. What extra data could be gleaned from more interactions with your customers?
  2. What relationships do you think could be formed, but are now thrown away.
  3. How do you think your client feels? Annoyed? Frustrated? Ignored?
  4. Do you think your client will be likely to recommend you to his or her friends?

Even saying that there is no progress is still a communication!

 

Cheers!

-Charlie

Charles McCrumb, Office Automation Expert
Visit us at http://www.hm-associates.com
Like us on Facebook for instant updates on what Herbert, McCrumb & Associates is doing, how we’re doing it, and how we’re saving real people time and money!
http://www.facebook.com/HerbertMcCrumbAssociates
email: charles@hm-associates.com
Skype: charles.mccrumb
Bus: (626) 593-6700

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s